FREQUENTLY ASKED QUESTIONS
RETURN / EXCHANGE POLICY
As part of our COVID-19 response, we are temporarily not accepting returns nor exchanges on any items. Please feel free to ask all necessary questions prior to purchasing. Thank you for understanding and stay safe.
The Illest B. understands ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. If you are unhappy with your purchase, please send it back to our distribution center within 10 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. After the 10th day, your items wll be considered final sale NO EXCEPTIONS.
Unfortunately, we do not issue refunds on returned items; however, we would be more than happy to issue a TIB e-gift card for future purchases. E-Gift cards never expire! ALL sale items would be final sale, including products with a removed hygiene seal (bodysuits/swimsuits) or hang tags. Accessories items would be final sale as well.
The Illest B. ships all merchandise through USPS (United States Postal Services). All merchandise is shipped priority mail with an estimated timeframe of 3-5 business days depending on your region. Any orders placed over the weekend or after 2 p.m. PST on a Friday will be processed and shipped on the next following business day.
Lastly, please ensure all destination information entered is correct when checking out -including your Paypal recorded information. We are not responsible for lost nor stolen packages once their shipped and tracking information has been provided.
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Here at “The Illest B.” we’re committed to ensuring your privacy is protected and no information gathered or entered is shared with any entities.
Secure Sockets Layer (SSL) is used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data, such as credit card information while exchanged during each visit and you can bet our site is SSL secured! We’ve got you covered Illest Bae!
Yes, “The Illest B.” ships worldwide via USPS (United States Postal Services)! All pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. -Please use a google search for currency convertor
Arrival time, typically it’ll take up to 6 - 10 business days to arrive in your country; however, in some instances delivery may be delayed depending on your country's customs procedure.
****The Illest B. is not responsible for applicable customs fees, import duties, taxes or any other accumulated charges. The customer is responsible for all additional charges, even if the shipment is refused upon delivery.
If the customer fails to pay any additional fees accumulated after package arrival, and as a result the package is returned to “The Illest B.”, we will not resend your merchandise. Once we receive the returned package, the customer will be issued a store credit in the subtotal amount of the order. -Shipping fees not included